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FAQ's

Do I need to install anything?

No. CitaConnect is 100% cloud-based.

How long does setup take?

Most contractors are up and running within 24-48 hours. We provide 2 sessions of support: 1-on-1 technical and 1-on-1 onboarding to walk you through every step and make sure everything is configured perfectly for your business.

Is there a learning curve?

CitaConnect is designed to be intuitive. If you can use a smartphone, you can use CitaConnect. Plus, we provide training and a comprehensive user manual to get you started quickly.

Can I keep my current phone number?

CitaConnect provides you with a new local number or Toll Free Number. The calls will be forwarded to the phone number of your choosing.

What if I need help after setup?

We're here for you. All plans include email support, and Growth plan members get priority support. We typically respond within a few hours.

Are there any contracts or commitments?

No long-term contracts. You can cancel anytime. We also offer a 14-day money-back guarantee so you can try CitaConnect risk-free.

Are there any additional costs?

Each plan includes $10 in monthly credits. Text messages, calls, and AI usage consume credits at competitive rates. Most small businesses stay well within the included credits.

Can I upgrade or downgrade my plan?

Absolutely. You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at your next billing cycle.

Do you integrate with other tools?

Yes! CitaConnect integrates with major platforms including Thumbtack, Angie's List, HomeAdvisor, Yelp, Houzz, Google My Business, Facebook, Instagram, Stripe, PayPal, Square, and more.